Head of Mobile Financial Services Design and Solution Integration in Market Area Middle East and Africa is responsible to lead the team of Solution Architects, Business Analysts and Solution Integrators. Role is a member of MMEA Digital Services BSS Mobile Financial Services (MFS) unit leadership team.

What You Will Do

• Be responsible for planning and competence development of Business Analysts, Solution Architects and Solution Integrators in Mobil Financial Services domain
• Grow capabilities of the team by adopting flexible ARP (Authorized Resource Provider) model and ensure cost control in alignment with budgets.
• Setup and implement technical design authority model according to standard methodologies in BSS domain
• Acts as critical issue point for Mobile Financial Services deployment projects and programs in relation to design and solution integration activities.
• Ensure compliance and ethics and exhibit outstanding role-model leadership behaviors
• Drive every day learning to engage with and endorse strategic learning initiatives through usage of MFS Academy and Degreed platforms
• Manage and balance resources, cost, and competence (pyramids) based on business needs
• Recruit the best FinTech competence available on market ensuring diversity
• Manage and follow-up of financial forecast Set line budget, optimize budget utilization
• Ensure delivery execution according to contract/assignment and KPI/SLA/targets.
• Manage Work Level Agreements and Service Level Agreements along with management of customer critical issues.
• Stimulate consultative approach along with adjustment ways of working to local customs with consideration to Code of Conduct and local OHS.
• Compose productive teams Manage business continuity Ensure Customer Satisfaction Secure that financial, quality, OHS and performance measurements are in place and continuously measured. Act and report on deviations in own unit as well as contracted ASPs as applicable
• Supply in customer meetings along with building long lasting customer relations
• Manage unit to adhere to Ericsson Service Delivery Strategies Ensure that relevant information about the Strategies are spread in unit. Take corrective actions to apply the Service Delivery Strategies Manage delivery mix between internal workforce, ARPs and ASPs if applicable Manage delivery mix between internal workforce, ARPs and ASPs if applicable
• Identify & implement standard methodologies, drive improvement programs, participate in external/internal networks
• Ensure consistency to global processes, methods & tools
• Drive strategy development, identify and address barriers to performance and inspire change management according to set goals
• Works closely with BA BDGS BSS MFS Deployment and Operations teams to facilitate feedback from customers for further enhancement of MFS roadmap and portfolio

You will bring

• 10-15 years of experience in team leadership positions within the telecom and/or ICT industry
• 5+ years of FinTech experience as technology partner for major telecom operators
• 2+ years Continuous Integration/Continuous Deployment experience as Line Manager
• Result oriented with customer first demeanor
• Ability to lead multi-cultural and multi-functional teams, empowering and crafting alliances
• Can handle stressful and ambiguous situations
• Strong financial and commercial acumen
• Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
• Developed analytical skills to identify trends, inefficiencies and value realization opportunities
• Very good understanding of Ericsson Business Process, Financial and Delivery models
• Strong business, operation and financial skills
• Good at handling resource planning and competence development
• University degree in Technology or Economics, preferably MSC, MBA or equivalent