Donewell Insurance LTD has a vacancy for the following position: Head of Claims & Recoveries

Job Summary

• Assess and process claims by performing a factual and/or formal analysis per claim guaranteeing an efficient and technically flawless assessment of claims from clients in line with defined processes and guidelines

Duties and Responsibilities

• Perform a variety of routine and complex administrative and technical work in accepting, coordinating and administering claims
• Responsible for the timely administration of claims reported. This includes investigations, evaluation and subsequent settlement oc laims within the guidelines set by the company and the regulator
• Ensure proper file composition to support the payment of claims
• Prepare supporting files for all accident, including photographs, police reports, damage estimates and subsequent financial and legal findings. Negotiate with companies for adjustment of losses
• Analyse links between individual claims and calculate exposure per event
• Follow up on potential recoveries
• Coordinate claim committee meetings
• Provide professional advice regarding claims settlements to the legal division and if necessary, to the Board Technical Committee
• Ensure quality management of claims through best practices
• Maintain the highest ethical standards while representing the company on claim settlements and coase investigations
• Analyse trends in Claims management and advice the company on how to manage risks to reduce our exposure
• Identify training needs and develop technical and leadership skills of staff to respond to the department needs

Qualification Required & Experience

• Minimum qualification of a first degree in any of the social sciences, finance or business administration
• A professional qualification in insurance preferably, ACII
• Plus a minimum of 12 years experience in the insurance industry, 5 of which should be at the management level

Skills and Specifications

• Written and verbal communication skills
• Ability to compose accurate, timely and professional correspondences to all parties associated with cases and claims relating to the company
• Ability to respond to call out situations after hours, on weekends, and holidays
• A good knowledge of insurance law and other relevant laws
• Excellent negotiation skills
• Ability to deal with conflicts

Salary and Benefits

We pay competitive salaries

Location: Accra