3 Sep 2024

Head of Agency Banking at Absa Bank

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Job Description


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.

Job Description

Strategic Business Leadership- 25%

  • Develop and implement the overall strategy for the agency banking to align with the bank’s growth objectives and financial inclusion goals.
  • Drive innovation in agency banking services, leveraging technology and customer insights to enhance service delivery
  • Stay abreast of industry trends and competitive activities, country opportunities, and challenges to ensure that the business is well-positioned to provide competitive and industry-leading Agency banking services.
  • Scan the external market to understand the future direction of the Agency banking and financial inclusion opportunities and work with RBB leadership to proactively react to the changing trend
  • Lead and Co-ordinate all new initiatives, related to Agency banking
  • Agree targets and take accountability for the overall achievement of performance objectives
  • Lead, mentor, and develop the agency banking team, ensuring that they have the skills and resources needed to achieve their goals.
  • Foster a culture of high performance, accountability, and continuous improvement within the team.
  • Provide regular feedback and coaching to team members to enhance their professional growth.

Sales and Business Development- 30%

  • Drive sales and marketing initiatives through the agency network to increase customer acquisition and transaction volumes, especially deposits.
  • Identify new market opportunities and strategic partnerships to expand the agency banking network
  • Collaborate with the product development team to tailor banking products and services to meet the needs of the agency banking clientele.
  • Foster strong relationships with key stakeholders, including branch networks, technology, Operations, and business partners to ensure efficient delivery of services across the agency network.

Network Expansion and Management-10%

  • Lead the expansion of the agency banking network, ensuring that the bank reaches underserved and unbanked populations across the country.
  • Oversee the recruitment, onboarding, and training of new agents in line with governance and compliance requirements
  • Ensure optimal geographic distribution and performance of agents across the network.
  • Strategically partner with Organisations that can financially support Agency banking expansion in line with the financial inclusion agenda.

Operational Excellence- 5%

  • Establish and monitor key performance indicators (KPIs) for the agency banking network, ensuring high levels of productivity and efficiency among agents
  • Implement processes for cash management, transaction processing, and service delivery across the network.
  • Ensure that all agents have the necessary tools, training, and support to operate effectively.

Compliance and Risk Management- 10%

  • Ensure that the agency banking operations comply with all regulatory requirements and internal policies.
  • Develop and implement risk management strategies to mitigate operational, financial, and reputational risks within the network.
  • Conduct regular audits and assessments of the agency network to identify and address any compliance or operational issues and lapses

Financial Management- 10%

  • Oversee the financial performance of the agency banking unit, including budgeting, forecasting, and cost management.
  • Ensure that the unit meets its revenue and profitability targets while managing expenses effectively.
  • Analyse financial data to identify trends, opportunities, and areas for improvement.

Customer Experience- 10%

  • Champion a customer-centric approach within the agency banking network, ensuring that all agents deliver exceptional service.
  • Implement customer feedback mechanisms to continuously improve the quality of service provided through the network.
  • Address and resolve any customer complaints or issues related to agency banking services.

Key Performance Indicators (KPIs)

  • Growth in the number of active agents and geographic coverage.
  • Increase in transaction volumes and customer acquisition (Retail and SME) through the agency network.
  • Growth in the liabilities
  • Compliance with regulatory standards and internal risk management policies.
  • Achievement of financial targets, including revenue, profitability, and cost efficiency.

Customer satisfaction and retention rates within the agency banking segment

Knowledge and Expertise

Essential

  • Proven track record of leadership and team management within a banking environment.
  • Strong understanding of banking regulations, compliance, and risk management, and financial inclusion
  • Experience in business development, sales, and marketing within the financial services industry.
  • Strategic thinking and the ability to translate strategy into actionable plans.
  • Strong leadership and people management skills.
  • Excellent communication and relationship-building abilities.
  • High level of integrity, professionalism, and ethical conduct.
  • Analytical skills with proficiency in financial management and reporting.
  • Ability to work under pressure and manage multiple priorities.

Experience And Qualifications

  • Bachelor’s degree in Banking, Finance, Business Administration, or a related field; a Master’s degree or relevant professional certification is an advantage.
  • Minimum of 8-10 years of experience in banking, with significant experience in agency banking, retail and business banking, or a related area.
  • Project management experience

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)



Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 17th September, 2024




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