28 Dec 2023

Guest Experience Manager at AccorHotel

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Job Description


We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Job Description

This Position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel, and supporting company on achieving positive results and Guest Experience targets. She/He will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand standards and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction, and loyalty.

Qualifications

  • Bachelor’s degree in hospitality or related areas.
  • Strong user knowledge of Microsoft Outlook and Microsoft Office tools.
  • Experience in 2-3-star Hospitality required.
  • Strong background in hotel operations; (minimum of 3 years in hotel operations)
  • Strong experience with the setup and management of a Quality Management System.

Additional Information

What is in it for you:

  • Employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21




Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th Jan, 2024




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