• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
• Keep all colleagues abreast of all information from the client which maybe vital to timely response.
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
• Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.
• Handle all type of events under the supervision of Director of Groups & Events.

Technical Competencies:

• Degree in hospitality management, marketing, public relations or relevant field is preferred
• 3 years experience in a similar role
• Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
• Micros Fidelio Opera and Sales & Catering
• Negotiation skills
• Selling skills
• Knowledge of food and menu preparation, service and presentation as well as pricing and cost strategies.

Individual Characteristics:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Integer
• Team player
• Open to new ideas and visions
• Flexible
• Can do attitude at all times
• Effective communication skills

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.