With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

• To deliver performance excellence through working as part of a team which undertakes a wide range of processing and servicing activities.
• This is a generic role to be carried out within all of Absa centralized operations processing sites, and the role holder may be required to work flexibly across a variety of different activities

Job Description

Delivering Operational and Service Excellence – (70%)

Outputs:

• Undertake required processing and servicing activity in accordance with set procedures. Day-to-day responsibilities will include activities such as:
• data input
• captioning customer instructions
• storage and retrieval of records
• answering queries from branches
• processing vouchers and clearing
• other general processing tasks (e.g. statement production, status enquiries, cheque book ordering)
• Achieve individual operational performance targets and support the achievement of team targets.
• Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
• Assist with the auctioning of customer enquiries received in accordance with procedures.
• Comply with standards and other operational regulatory requirements.
• Work closely with the team leader, supervisors and other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required.
• Support and adopt the implementation of change initiatives.
• Participate in local events to support local needs, develop individual and team skills and raise the Absa profile in the local community.
• Agree performance development objectives with the team leader.

Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development

Accountability; Control – (15%)

Outputs:

• Participate in snap checks as assigned by the team manager
• Report all Risk Event that occurs in respective area
• Ensure compliance with all procedures and controls in respect of the role

Accountability; Team work-(15%)

Outputs:

• Work closely with the team leader, supervisors and other members as one team to deliver excellent performance
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required
• Provide cover for other team members as required
• Support and adopt the implementation of change initiatives
• Participate in local events to support local needs, develop individual and team skills and raise the Absa profile in the local community.
• Maintain excellent work relation with stakeholders

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)