We are seeking a dynamic and entrepreneurial Event Manager to lead our strategic business portfolio. As the Events & Partnerships Manager, you will play a pivotal role in launching and establishing this new business line, driving its success through strategic partnerships and excellent event operations. This is a ground-breaking opportunity to build something entirely new, leveraging on your expertise to make a meaningful impact within the company and for our clients.

Business Setup:

• Conduct market research to assess demands, competition, and pricing strategies.
• Develop a comprehensive business plan outlining strategies for entering the product related service markets.
• Negotiate and finalize strategic partnership agreements with various service providers and suppliers within the related markets, ensuring mutually beneficial terms and service standards.
• Create operational procedures and workflows for efficient service delivery.
• Collaborate with partners to streamline processes and ensure high-quality service delivery.
• Maintain strong relationships with partners to foster long-term collaborations and business growth.

Event Coordination:

• Create comprehensive product related service packages such as but not limited to the provision of canopies, chairs, PA systems, catering services to diverse client needs and budgets.
• Plan, coordinate, and execute events, including funerals, graduations, and weddings.
• Manage a team of event staff, providing training and ensuring their professionalism and efficiency.
• Implement a streamlined event booking and logistics system, ensuring efficient order processing and timely delivery/setup.
• Ensure all logistical arrangements, such as venue setup, transportation, and catering, are well-coordinated and executed flawlessly.
• Oversee the setup of canopies, chairs, PA systems, and other equipment at event locations.
• Provide on-site management and support during events guaranteeing client satisfaction and adherence to service protocols.
• Handle any unforeseen issues with tact and empathy, prioritizing the families’ emotional well-being.
• Maintaining records of all products related services provided
• Address customer complaints, enquiries, payment discussions, or other post-service issues.

Client Relationship Management:

• Act as the primary point of contact for the Company’s clients who are seeking any of the products related services.
• Liaise with clients to understand their specific needs and preferences for managing the various events.
• Provide personalized recommendations and solutions to meet clients’ requirements and budget constraints.
• Ensure a high level of customer satisfaction by delivering professional services.

Performance Monitoring and Reporting:

• Track key performance indicators (KPIs) related to partnership success, including client enrolment, customer satisfaction, revenue generation, and brand awareness.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Prepare regular reports and presentations for management to assess the success and impact of the product related services.
• Evaluate the performance of suppliers, contract workers, or other service providers to guarantee quality and cost-effectiveness.

Marketing & Communication:

• Coordinate development of digital portal for running end-to-end service delivery.
• Collaborate with the marketing team to develop co-branded marketing campaigns promoting the various partnerships and its value proposition.
• Manage social media and online presence related to the business.
• Sales focus both locally and internationally

Qualification

• Bachelor’s degree in Business Administration, Marketing, Event Management, or a related field (MBA preferred).
• 5+ years of proven experience in event management, partnership development, or business development.
• Excellent project management abilities, including the capacity to plan, organize, and prioritize tasks effectively.

KRA

• Productivity
• Stakeholder Management

Competencies

• Relationship Building and Negotiation Skills
• Strong communication, presentation, and interpersonal skills.
• Entrepreneurial mindset
• Excellent organizational and time management skills decision making
• Execution (Action oriented and results focused)
• Innovation
• Proactivity