17 Jan 2023

Engineer: 3rd Party Reporting and Performance at MTN GlobalConnect

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.
We have the largest Job seeker visits by alexa rankings. Post a Job


Get a professional CV today and stay ahead in the job market. Request CV Service



Job Description


Mission/ Core purpose of the Job

The role will be responsible for the development and implementation of the 3rd Party reporting processes and standardization for GlobalConnect, providing Service Consultants and Vendor Management with regular reporting and analysis.

Understand 3rd Party contractual obligations, SLA and Vendor Managements requirements and participate in cross functional teams for analysis of issues.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

The 3rd Party reporting and Performance will be accountable to achieve the following objectives:

  • Produce monthly SLA reports intended for Vendor Management and Service Consultants. as directed and required,
  • Identify, service improvement initiatives with defined and measurable KPI’s.
  • Develop, enhance customer dashboards and automated reports.
  • Engage with BI team to drive automation and value-added reporting for internal and external consumption.
  • Coordinate with Vendor and SLA Manager to drive internal service improvement initiatives including measurement of improvement as well as identifying key areas for improvement and consistent monitoring to ensure improvement areas have been achieved.

Key Deliverables

  • Report KPI achievements for Operational KPI’s
  • Analysis of reports and provide insights to problem management and business.

Job Requirements (Education, Experience and Competencies)

Education:

  • Minimum 3-year Academic Degree (Engineering/Computer Science/ Business)
  • Fluent in English and language of country preferable

Experience:

  • Minimum of 5 years’ experience in customer reporting
  • Strong IT background in Telco environment
  • Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
  • Experience in global/multinational enterprise, coupled with working in emerging markets
  • Proven track record of business improvement and reporting
  • Strong analytical skills

Competencies:

  • Ability to work effectively with multiple stakeholders in a multi-cultural environment
  • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
  • Maturity to handle ambiguity and adaptive to dynamic environment
  • Strong technical and analytical skills

Other:

  • Regional and international travel
  • Excellent Interpersonal skills
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.




Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 29th Jan, 2023




Employers are looking for you. Upload your Résumé. Start Now!!



Subscribe


Job Fraud Alert.

Do not pay money to any Employer for interview or recruitment. Call +233(0)20 181 0730 to Report





Apply for this Job