About This Role:

• Are you able to lead and provide reliable technology support for users at a Newmont Goldcorp regional or site operations. This covers technology applications and infrastructure available via the desktop, on a mobile device or elsewhere at the site and includes supporting outsourced technology services and technology vendors?
• Are you able to lead a single regional or site end-user related projects, project team and budget?

In This Role You Will:

Site Technology Support Team Management

• Manage the team responsible for the first physical technology support touchpoint when Newmont Goldcorp personnel, visitors and contractors experience issues or have minor requests associated with their technology products and programs on site.
• Work with other technology teams such as regional/ global Network/Infrastructure teams to ensure the regional voice & data network, server, storage and end-user environments at site are effectively maintained and supported (this is key for remote mining site locations).
• Responsible for site components of regionally or globally run technology projects that require local technology touch and participate in these projects as needed.
• Communicate effectively with customers, stakeholders, and service providers to deliver on technology requirements
• Responsible for smooth running of technology facilities at site, including but not limited to, printers, scanners, copiers, audio visual equipment, on site server rooms and video systems, electronic displays, and meeting room equipment
• Oversee and supports vendors to maintain site stability
• Participate in the budgetary and logistics process for technology support and maintenance requirements.
• Coordinate a preventive maintenance program to minimize the risk of unplanned downtime to on site technology.
• Provide appropriate identification, tracking, escalation, and communication for regional or site issues they are responsible for in service delivery
• Responsible for the record keeping of site technology related assets.
• Support Team Leadership
• Provide guidance and oversight for all aspects of end user support services
• Provide mentoring, coaching and development for less experienced team members.
• Coordinate the team schedule to ensure appropriate site support resource allocation and availability.
• Support the team to understand the business objectives associated with implementation of technology solutions on site.
• Contribute to future integration strategies with contractors and suppliers, outsourcing and partnership arrangements, and overall site support needs Verify the parts, and overall site support needs.

Safety and Compliance

• Contribute to continuous improvement of end-user support delivery for Newmont Goldcorp’s regional or site technology operations, service planning, service quality and Service-Level Agreement (SLA) performance, issue resolution and customer satisfaction.
• Comply with, and ensures team compliance to Newmont Goldcorp security and technology standards in delivery of service,
• Support personnel to document and understand operating procedures when new site initiatives and projects are introduced on site.
• Conduct safety meetings, staff meetings and safety inspections.
• Become familiar with and adheres to Newmont Goldcorp’s Health, Safety Security and Environment Policies, Standards and Procedures. Models the behaviour required to comply with and support these standards and practices
• Responsible for completion and resolution of all Technology compliance and general control related activities for the team.
• Consistently demonstrates and encourage safe work practices.
• Coordinate audit finding actions for the Support Team on site.
• Promote and comply with Newmont goals and values.
• Ensure site support team performance goals are achieved.

Your Training, Skills & Experience Checklist:

Formal Qualification (including Professional Registrations):

• Requires a University degree or Technical Certificate or equivalent experience.

Experience: 

• Minimum of 8 or more years’ experience in services or technical support role with progressive supervisory responsibility, of which 3+ years were spent performing this role in a mining company.
• Minimum of 3 or more years’ experience supervising a team.
• Minimum of 2 or more years’ experience performing a mine site-based IT support role.
• Working experience in radiation sources safety and maintenance.

Technical Skills:

• Must demonstrate a strong verbal and written communication skills.
• Broad knowledge of ITIL processes
• Broad knowledge of diverse technology toolset and use of problem resolution forums
• Strong mix of business, functional, and technical skills

Behavioural Attributes:

• Results driven.
• Customer focused.
• Takes initiative.
• Results driven.
• Proactive.
• Attention to detail.
• Accuracy.

Working Conditions

• Position is located at the Ahafo North mine.
• Office and field/mine site work as required, including working in open pit and/or underground operations.
• Position may require travel to other domestic and international sites.
• Position requires driving license.
• Flexible hours as required to accommodate site technology requirements or project requirements