To manage a portfolio of Online Banking clients within business specifically selling to support and train clients on electronic banking products in consultation with the relevant stakeholders

• Optimize the usage of First National Bank Ghana Electronic Banking products to increase transaction volumes/revenue.
• Cross sell electronic banking products to clients to reduce operational costs and increase revenue.
• Assist with new client set up on electronic platforms.
• Responsible for the development and maintenance of strategic relationships with relevant stakeholders including Client Service Representatives, Relationship Managers, Service Advisors, etc.
• Develop and maintain relationships with peers in the market to keep up to date with latest developments risk frameworks, disclosure requirements etc.
• Resolve customer queries effectively and efficiently and also serve as the first line support for call centre queries.
• Ensure that all policies and procedures are followed with regard to day-to-day operations of the Electronic Banking segment.
• Comply with governance in terms of legislative and audit requirements.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Maintain the electronic banking website’s content, images and usability and provide support for website change requests by documenting all requests and testing the changes to ensure accuracy before implementation.
• Training of new users and Branch Staff on electronic banking products and services that are offered by the bank.
• Manage own development to increase own competencies.

Apply now if you are interested in taking the next step. We look forward to engaging with you.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

04/06/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.