Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.

Director of Sales and Marketing

Responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.

Main Responsibilities

• Manage the Sales Team
• Attend internal Meetings and Conference Calls, Client Appointments and Client Events.
• Responsible for key account management on an assigned account  (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
• Responsible for prospecting new accounts.
• Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to the Ghanaian markets.
• Conduct site inspections.
• Adhere to the Corporate SOP’s.
• Follow up of tentative bookings in the assigned markets.
• Detailed knowledge of competitor set.
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
• Responsible for timely contracting from the client base responsible for.
• SMART contracting to ensure optimum yielding during annual rate negotiations.
• Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
• Defining an annual sales action plan and execute set actions accordingly.
• Preparation of the annual budget by providing statistics and forecasts of account productions.
• Execute sales actions within set cost budget structure.
• Cross Sell other Kempinski Hotels.
• Aim to achieve the Company Sales Vision.
• Document all sales actions
• Update OPERA contact database at all times.
• Understand, and follow the Company Sales Vision.
• Participation in Duty Manager rota.
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.

Ensure that all potential and real hazards are reported and rectified immediately

Desired Skills and Qualifications

• Minimum 5 years in a 4/5 star hotel.
• Degree in Sales and Marketing or it’s equivalent.
• Three (3) years’ experience in a Sales position, preferably in a 4/5 star hotel.
• Language: Ability to work and communicate in a multinational environment:
• English – excellent oral and written skills
• Additional language – beneficial
• Competencies: To fill this position the candidate must have
• Planning/organisation
• Adaptability
• Flexibility
• Initiative
• Negotiation skills
• Selling skills
•   Innovative ideas

Technical Competencies:

•  Computer literacy adapted to the field of Sales:
•   Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
•   Micros Fidelio Opera and Sales & Catering