The Data Analyst will be responsible for undertaking data collection, pre-processing and analysis as well as building models to address business problems. He/she will be required to present information using data visualization techniques and support the delivery of accurate, insightful and timely analysis into the performance of the business.

Duties and Responsibilities

• Work in collaboration with team members to ensure that there is continuity of reports and processes even in the absence of other team members
• Provide support to the team in analysing business performance
• Provide support in the delivery of value added reports to the business using available BI tools
• Provide analytics and insights to the business on consumer behaviour /usage and the impact of network performance on service revenue
• Identify valuable data sources and automate collection processes
• Undertake pre-processing of structured and unstructured data
• Analyse large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Combine models through ensemble modeling
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams

Qualification and Experience

• A Bachelor’s degree in in Mathematics, Economics, Computer Science, Information Management or Statistics
• Prior experience in the telecoms industry (an advantage but not required)
• Knowledge of revenue streams within the telecoms industry (an advantage but not a requirement)
• Must have strong analytical, conceptual and problem solving abilities
• Must love numbers
• Must possess excellent attention to detail
• Knowledge of R, SQL and Python;
• Experience using business intelligence tools (e.g. Tableau) and databases
• Constructively challenge and assist CVM, EVM and the new Product development teams with data and insights to manage customer base, reduce churn and develop exciting products
• Design, automate and disseminate interactive business dashboards to generate actionable insights
• Must show initiative and anticipate the needs of the team and work proactively to deliver the necessary support