About the job

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world’s key challenges – resource scarcity, food insecurity and environmental change.About The UnitYara is the world’s leading mineral fertilizer company with a truly global presence and with leading positions in ammonia, nitrates, NPK and specialty fertilizers. Yara Ghana was established in 2007 to strengthen the quality and depth of input supply and related services along agricultural value chains to increase the productivity of Ghanaian farmers.Yara Ghana is looking for a Customer Support Specialist to join its digital team. The position will be based at our Head Office in Accra and will report to the Digital Retail Solutions Manager.ResponsibilitiesSupport Crop and Digital Solutions in implementing and scaling new on-farm digital and integrated tools and solutionsWork closely with and support the Digital Enablers, to feed data into the solution backend systemCommunicate with customers with a strong brand voice and address their enquiries and issues through ZendeskManage and update the customer facing knowledge base and help desk contentAssist in communication between the Performance Marketing Campaign team and the respective Product Owners for technical issuesProfile

• A university degree in business related studies
• A minimum of 3 years work experience in a customer service or customer support role.
• Excellent verbal and written communication skills
• Fluent in written and spoken English
• Fluency in some local languages will be a plus.
• Proficient in the use of Excel and other tools such as Power BI dashboards for data analysis

Apply no later thanThe deadline for your online application via www.yara.com/positions is 2 weeks after first publicationKnowledge grows through differencesYara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.