We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The Customer Service and Sales Officer will represent the British Council, delivering a seamless and positive customer experience to partners and customers across all channels, including enquiries about programmes and examination services.

The role is responsible for achieving sales targets by effectively managing prospective exam candidates and supporting the Exams team to meet or exceed their goals. Responsibilities include providing consistent customer service in line with corporate standards, handling enquiries, maintaining accurate records, supporting training and testing delivery, and ensuring compliance with safeguarding policies.

The officer will also manage the full sales cycle—from initial enquiry to final registration—maximize conversion rates, nurture leads, and support cross-selling and up-selling opportunities. In addition, the role involves supporting exam services by coordinating registration, payment, data management, and cash handling, while ensuring compliance with audit requirements and contributing to business development objectives.

Candidates must have excellent written and verbal English (minimum B2), fluency in French, a Higher Diploma or equivalent professional experience, and a proven background in customer service and sales. Strong communication, problem-solving, IT, and numerical skills are essential, along with a results-driven and resilient approach. Experience with CRM systems and relevant professional qualifications in customer service or sales are desirable.

Role: Customer Service and Sales Officer (47597)

Number of positions: 1

Location: Accra/Kumasi, Ghana

Pay Band: 4 H

Contract type : 2 years Fixed term contract

Closing date: 30th December 2025 (23:59 Gulf Standard Time)

Other: The role is open to candidates who have legal right to work and are located/based in Kumasi/Accra, Ghana

• Please note that all applications should be submitted only in English.
• It is advisable to apply in advance to avoid any technical issues at the last moment.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.