This role is primarily responsible for handling inbound/outbound calls as per the SLAs outlined by the client.

Responsibilities:

• Ensure that the calls are answered as per procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the calls is in compliance with predefined parameters
• Provide the relevant process report on a daily basis
• Ensure adherence to established attendance schedules
• Provide process training to new team members to facilitate their levels of performance – mentor/mentee relationship

Requirements:

• Should have a minimum of Diploma from accredited tertiary institutions with Computer literacy (MS Office & Domain knowledge)
• Good communication skills
• Good interpersonal skills
• Attention to details
• Fresher with the above skills can be considered