Roles & Responsibilities:

Responding to customer calls on our Company line.

Responding to customer inquiries on our WhatsApp and recovering failed orders through follow-ups.

Taking stock of products left with agents all over Africa.

Monitoring social media and responding to messages on ads.

Suggesting new ways to promote company offerings and reach consumers.

Building a social media presence by maintaining a solid online presence.

Managing our online communities to ensure respectful and appropriate engagement.

Responding to comments on each of our online accounts.

Copy & paste inquiries & leads from social media into our Automated CRM System.

Qualifications

• At least 1 – 3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Good English Communication Skills & Other related Languages in the region