Role Summary

• The Customer Service Officer would be responsible for managing front desk operations and delivering outstanding customer service.
• This role serves as the first point of contact for clients, visitors and employees, while also supporting administrative functions and coordinating office activities

Job Responsibilities

Key responsibilities of the customer service officer including

• Manage incoming and outgoing mall, direct phone calls, courier deliveries and dispatches efficiently
• Coordinate appointment schedules and manage meeting room bookings
• Prepare reports, maintain records and update databases accurately
• Support HR and management with administrative duties, including document processing and official correspondence
• Address customer concerns and escalate issues to the appropriate department when necessary

Qualification Required & Experience

• Minimum of 5 years experience in a customer service or front desk role
• Bachelor’s degree in Business Administration, Hospitality, or a related field from a recognized institution
• Excellent verbal and written communication skills, attention to detail and a commitment to maintaining confidentiality

Location: Accra