Duties and Responsibilities 

Data Collection and Analysis
Collect and analyze customer data from multiple sources, including surveys, social media, and customer support interactions.
Identify trends and patterns in customer behavior, preferences, and feedback.
Maintain and manage customer feedback channels such as surveys and focus groups.
Undertake Customer Satisfaction Surveys for first-time customers through routine field visits and phone calls.

Research and Reporting
Conduct in-depth research on customer behavior and market trends.
Prepare and present detailed reports on customer insights to management.
Develop key metrics and dashboards to track customer satisfaction, churn, and retention.
Customer Feedback Integration
Work with account managers, operations, sales, and other departments to integrate customer feedback into product development.
Provide actionable recommendations based on customer insights to improve products, services, and processes.
Collaboration
Collaborate with the Innovations Team, Sales and Marketing, and Accounts management teams to ensure insights are effectively utilized.
Coordinate with the IT team to ensure efficient and effective data collection and analysis processes.
Support in sales activation and market development activities.

Strategy Development
Develop and execute proactive customer engagement strategies to improve retention and satisfaction.
Monitor the effectiveness of implemented recommendations and strategies, making adjustments as needed.

Key Competencies 
Strong analytical skills with the ability to interpret complex data and provide actionable insights.
Excellent communication and presentation skills.
Proficient in data analysis tools and software.
Ability to work collaboratively across departments.
Strong organizational and project management skills.
Customer-focused mindset with a keen understanding of customer behavior and preferences.
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Qualifications
Bachelor’s degree in Business, Marketing, Statistics, or a related field.
Minimum of 1 year of experience in a customer insights or market research role.
Experience with customer data analysis and reporting.
Proficiency in Microsoft Office Suite and data analysis tools (e.g., Excel, SPSS, or similar).

Measure of Success
Increase in customer satisfaction scores.
Improvement in customer retention and loyalty metrics.
Positive impact on revenue through improved customer insights.
Successful implementation and effectiveness of recommendations based on customer insights.

Clean Team Ghana provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.