16 Dec 2021

Customer Experience Executive at Zormelo & Associates

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.
We have the largest Job seeker visits by alexa rankings. Post a Job


Get a professional CV today and stay ahead in the job market. Request CV Service



Job Description


Duties

(Specific outputs/roles expected of the Role)

 

Service Delivery

  • Log all calls in respect of queries, indicating the customer and query details as required.
  • Act upon telephone calls according to urgency and importance, escalating to manager/team as appropriate
  • Responsible for responding to all routine mails, internal/external requests for administrative information.
  • Dispatch mail and other documentation from the Unit to recipients within and outside the bank, ensuring timely delivery and confidentiality
  • Timely handling of all customer data amendment and cancelation
  • Distribution of sales aids (Welcome and fulfilment packs, renewal notices, etc)

Governance

  • Understand the appropriate Group and BA Policies & Standards applicable to the role.
  • Identify each customer in accordance with procedures as set out prior to releasing any information or performing any action on their account.

Quality

  • Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken to ensure a satisfactory audit.

Social Responsibility

  • Participate in local events to support local needs, develop individual and team skills to raise the Bank’s profile in the local community.
  • Agree performance development objectives with the Head of Unit

Partnership

  • Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.



Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 2nd Jan. 2022




Employers are looking for you. Upload your Résumé. Start Now!!



Subscribe


Job Fraud Alert.

Do not pay money to any Employer for interview or recruitment. Call +233(0)20 181 0730 to Report





Apply for this Job