3 Oct 2023

Customer Care Representative at Wakanow

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Job Description

The Customer Care Representative is responsible for handling all customer enquiries including but not limited to reservations and payment confirmation for all flight and non-flight products.

  • Respond to all telephone inquiries regarding booking of travel reservations Identify products and sales opportunities that fit customers travel needs.
  • Make alternative booking arrangements if changes arise before or during the trip
  • Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
  • Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
  • Preparing customized itineraries to suit the clients’ preferences and budget
  • Create and update electronic records of clients
  • Make and confirm bookings online
  • Issue tickets or relevant documents
  • Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
  • Modify existing bookings to suit change in clients’ circumstances
  • Research destinations and keep self-up to date with travel industry newsEscalate reoccurring issues and proposing solutions to solve solutions.


  • Travel Agency experience
  • Good communication skills
  • Good experience of GDS; Amadeus, Sabre or Galileo

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 15th October, 2023

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