The Customer Care Representative is responsible for handling all customer enquiries including but not limited to reservations and payment confirmation for all flight and non-flight products.

• Respond to all telephone inquiries regarding booking of travel reservations Identify products and sales opportunities that fit customers travel needs.
• Make alternative booking arrangements if changes arise before or during the trip
• Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
• Preparing customized itineraries to suit the clients’ preferences and budget
• Create and update electronic records of clients
• Make and confirm bookings online
• Issue tickets or relevant documents
• Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
• Modify existing bookings to suit change in clients’ circumstances
• Research destinations and keep self-up to date with travel industry newsEscalate reoccurring issues and proposing solutions to solve solutions.

Requirements

• Travel Agency experience
• Good communication skills
• Good experience of GDS; Amadeus, Sabre or Galileo