21 Mar 2022

Coordinator, Enterprise Service Delivery at MTN Ghana

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Job Description


Coordinate Service delivery for enterprise customers within the assigned segment in close collaboration with Key Account Manager and all relevant stakeholders including Network Group, Capital Projects.

Job Context

  • Highly dynamic and competitive telecommunication industry
  • Advancement in global technology trends
  • MTN Group business standards and practices
  • Diverse cultural environment
  • Segmentation structure implication
  • Performance driven environment
  • Developing sophisticated client base

Job Role

· Engage Customers throughout the project delivery process and manage the correspondence between the implementation team and the customer contacts.

· Provide operational support to the commercial team within the assigned segments.

· Develop and maintain systems for records and databases as required.

· Undertake any other relevant duties and projects which may arise or as may be delegated from time to time by the Enterprise Service Delivery Manager.

· Maintain close professional working relationships with internal and external stakeholders including the KAMs, whilst ensuring internal processes and policies are complied with.

· Identify and improve delivery processed that are outdated and does not align with our current customer needs.

Coordinate with relevant departments including CPG/NWG/CR for the delivery of all ICT and Mobile services for Enterprise customers.

Education

· Minimum of a First Degree in a related field.

· Project Management Certificate is an added advantage

Experience

· Minimum of 3 years of years’ service delivery experience preferably within Telecom/ISP industry

· Enterprise solutions delivery

· Project management experience

Training

· Microsoft Certified Solutions Associate (MCSA) certifications or Knowledge

· CCNA/CCNP certification or knowledge.

· Project Management (PMI, PRINCE2, Agile) Certification.

· Customer Management

Competencies

Technical Competence/Knowledge

  • Strong knowledge in Management of Customer Support Functions
  • Project Management knowledge
  • Telephony solutions & services (Hosted PBX-SIP/VOIP, IVR, ISDN, CUGs)
  • Data connectivity products (VPN, WAN, Leased Lines, MPLS, IPLC, Datacenter)
  • Voice & APN Solutions
  • Strong Troubleshooting and Problem-Solving Skills

Skills/Physical competencies:

  • Manages self and team performance, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaborative
  • Personal Skills – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
  • Organisational Positioning Skills – Good written and verbal communication, presentation skills
  • Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.

Behavioral Competencies:

  • People management skills
  • Analytical skills
  • Innovative
  • Team player
  • Good communication skills
  • Interpersonal skills
  • Self-motivated

Must live the MTN Values of

  • Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.




Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th April. 2022




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