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Reviews and assesses open source information escalated to the SOW Specialist by the VIP

Team, which may include online social media reviews. Makes decisions on the account based

on the open source information.

• 3rd Party Provider Checks including but not limited to ITC, MTN, etc.
• Responsible for compiling case information in accordance with an outlined format
• Evaluates documentation to understand customer affordability against the account activity.
• Liaise with the SA AML Team in line with AML Regulation and business requirement.
• Responsible for ensuring that all Compliance and AML standards are met and maintained in

accordance with the policies.

• Liaises with internal stakeholders required to contact customers to request, discuss, explain,

and assist with document requirements in line with review on Customer affordability.

• Escalates and communicates restricted/withhold or release certain transactions when required

to do so (as per guidelines set by our SA AML Team)

• Player Account Management: Engages lapsed VIP customers to recover them and increase

customer retention. Identify and understand client requirements, deliver tailored solutions,

and proactively address any issues or concerns. This will be done through:

• Engaging lapsed VIP customers
• KYC campaigns
• Account management- strengthening relationships between RMs and players.

The following is the focus for all engagements:

Customer feedback

ii. Cross selling and upselling

iii. Understanding the customer needs

iv. Problem resolution

• Relationship building

DEPARTMENTAL RELATIONS: Contact Center, Betway Customer Experience Center, Retentions, Key Accounts,

Brands, Sponsorship & Merchandizing, social media Team, IT, Banking & AMS, Outbound Team, HR.

EXTERNAL RELATIONS:

• Gaming Commission Ghana (GCG)
• Financial Intelligence Centre (FIC)
• Data Protection Commission
• Ghana Revenue Authority (GRA)
• Metropolitan & Municipal Authorities
• Telcos (MTN, AirtelTigo, Vodafone)
• Mobile Money Agents Association of Ghana (MMAAG)
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.