As commercial performance led, the key responsibility is to be an integral part of performance measurement in supporting commercial decisions and driving revenue growth and profitability for the business unit.
The performance measurement includes service and none service line revenue performance analysis, market insight analysis and assessment, customer insight analysis across all dynamics of customer life cycle management, incentive management and design of incentives across multiple business units, market sizing, competitor tracking, forecasting and budgeting including leading all strategic and tactical road map planning for the business unit
The Commercial performance manager is the Single Point of Contact and the conduit for EBU across all areas touching customer Lifecyle and revenue reporting. These includes, but is not limited to Finance Business Partner, MI & BI, Revenue Assurance, Fraud, Market insight teams, billing operations, finance operations, etc.
Key Accountabilities
Full ownership of business performance report: across all product lines and segment providing insight on trends and necessary corrective actions
Prepare and present comprehensive business performance reports as and when needed (proactively and reactively), identifying key behaviours in trends and variances and recommending corrective actions
Prepare business budgets (revenues and cost) with its relevant KPI’s by working closely with finance units in understanding and challenging revenues and cost assumptions
Define templates and metrics to periodically (daily, weekly and monthly) track and report sales, collection and revenue performance by product and segments against expectations.
Design and Maintain a database of all data relating to performance – sales, collection, revenue, churn, win back, ARPU, ARPA etc
Responsibility for timely validation of all data for defined team (direct, indirect) for commission incentive pay out.
Responsibility for Designing and implementing rules for quality acquisition and conversion to revenue; monitor process and update accordingly.
Compliance management and enforcement of adherence to defined commission structure and reward processes.
Technical And Professional Qualifications
8+ years of varied experience in Busines and Financial Analysis and reporting with at least 4 years at middle management level handling independent businesses.
Previous experience managing and designing commissions and incentives and or P&L management will be an advantage
Experience from a fast-moving technology or telecoms business with an in-depth knowledge of B2B will be a distinct advantage
Exceptionally well organised with evidence of deploying organisational skills in a fluid environment
Evidence of leading medium-sized but highly focussed and impactful teams, preferably with financial skill sets operating in commercial environments
Understands political business sensitivities
Ambitious individual who is prepared to do a role that is integral to succession planning within Vodafone Ghana Finance
Skills
Modern Marketing Leadership
Data Analytics and Insights
Campaign Development and Management
Always on Marketing
Strategy Execution
External trends and insights
Business and Commercial Acumen
People Development
Resilience
Product/Solution Proposition Strategy and Design
Customer Centricity
Segment Strategy and Planning
