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23 Nov 2023

Client Service Consultant at Old Mutual

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Job Description

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.

Duties And Responsibilities

  • Provide telephonic and face to face service to customers and intermediaries.
  • Deliver on daily production standards and adhere to service and quality standards.
  • Adhere to business, process and compliance rules
  • Build and maintain relationships with other departments, intermediaries and sales advisors.
  • Manage customer relationships in person or telephonically.
  • Perform quality checks on own work and adheres to service and quality standards.
  • Collaborate effectively with others to achieve business results.
  • Inform clients of requirements, procedures and provide input to other areas such as client feedback or queries.
  • Perform general office administration such as follow-ups, client call-backs and policy changes.
  • Manages and resolves customer complaints and queries.

Requirements: Skills, Qualifications and Experience required

  • Minimum of Bachelors’ Degree in any discipline from an accredited tertiary institution
  • Excellent written and oral communication skills
  • Excellent relationship management skills
  • Excellent interpersonal relationship skills
  • Highly organized and structured, able to multi-task and prioritize appropriately.
  • Results-oriented


  • Innovative
  • Customer relations/Relationship Management
  • Reporting
  • Strong database management ability (Excel, Access etc)
  • Execution
  • Initiating Action/Proactive

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 28th Nov, 2023

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