10 Mar 2022

Client Service Consultant (Koforidua Branch) at Old Mutual

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Job Description


Your time is now to be your exceptional best at Old Mutual!

Job Description

This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.

Duties and Responsibilities

  • Provide telephonic and face to face service to customers and intermediaries.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Adheres to business, process and compliance rules
  • Builds and maintains relationships with other departments, intermediaries and sales advisors.
  • Manages customer relationships in person or telephonically.
  • Performs quality checks on own work and adheres to service and quality standards.
  • Makes increased contributions by broadening individual skills and collaborates effectively with others to achieve personal results.
  • Informs clients of requirements, procedures and provides input to other areas such as client feedback or queries.
  • Performs general office administration such as follow-ups, client callbacks and policy changes.
  • Manages and resolves customer complaints and queries.

Requirements: Skills, Qualifications and Experience required

  • Bachelor’s Degree in Business Administration or its equivalent from an accredited university is required.
  • Previous experience in a client serving role is preferred.
  • Experience working in the insurance industry is an added advantage.
  • Good working knowledge of the MS Office suite.
  • Excellent oral and written communication skills
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to coordinate with other departments on client-related matters.
  • Candidate should preferably stay in Koforidua and its immediate environs.
  • Candidate must be ready to start work on 1st April 2022.

Competencies

  • Innovative and Analytical
  • Collaboration
  • Execution
  • Initiating Action/Proactive
  • Customer Relations/Relationship Management

Thank you for your interest in working with Old Mutual. Kindly note that only shortlisted candidates will be contacted.





Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 16th March. 2022




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