Your time is now to be your exceptional best at Old Mutual!

Job Description

This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.

Duties and Responsibilities

• Provide telephonic and face to face service to customers and intermediaries.
• Delivers on daily production standards and adheres to service and quality standards.
• Adheres to business, process and compliance rules
• Builds and maintains relationships with other departments, intermediaries and sales advisors.
• Manages customer relationships in person or telephonically.
• Performs quality checks on own work and adheres to service and quality standards.
• Makes increased contributions by broadening individual skills and collaborates effectively with others to achieve personal results.
• Informs clients of requirements, procedures and provides input to other areas such as client feedback or queries.
• Performs general office administration such as follow-ups, client callbacks and policy changes.
• Manages and resolves customer complaints and queries.

Requirements: Skills, Qualifications and Experience required

• Bachelor’s Degree in Business Administration or its equivalent from an accredited university is required.
• Previous experience in a client serving role is preferred.
• Experience working in the insurance industry is an added advantage.
• Good working knowledge of the MS Office suite.
• Excellent oral and written communication skills
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to coordinate with other departments on client-related matters.
• Candidate should preferably stay in Koforidua and its immediate environs.
• Candidate must be ready to start work on 1st April 2022.

Competencies

• Innovative and Analytical
• Collaboration
• Execution
• Initiating Action/Proactive
• Customer Relations/Relationship Management

Thank you for your interest in working with Old Mutual. Kindly note that only shortlisted candidates will be contacted.