21 Feb 2024

Client Executive – Health & Benefits at WTW

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Job Description

As a Client Executive, you will contribute to the management and growth of a portfolio of clients ensuring that their Health & Benefits needs are identified and met. The role will also provide support to the Head of Health & Benefits when required. Key areas of accountability will include all aspects of client servicing, including preparation of client documentation, assistance with claims management and client database management.

The Role

  • Prepare client documentation such as invoice documents, renewal questionnaires, quote slips, client manuals
  • Provide support to Senior Brokers in managing larger clients’ insurance, risk management and programs, ensuring the delivery of high-quality services
  • Develop and maintain relationships with insurers, clients and other key stakeholders (internal and external), representing Willis Towers Watson in a professional manner
  • Maintain comprehensive client data on Willis Towers Watson systems, facilities and databases
  • Compare renewal terms with the previous year and advise broker of any changes
  • Work in conjunction with the offshore Operations Support team (Mumbai) to ensure the preparation and delivery of documentation
  • Respond to client claims enquiries and provide advice on the claims process
  • Liaise with insurance assessors as required
  • Manage workflow and diary systems, ensuring agreed claims standards are achieved and timely settlement of claims
  • Maintain the claims database ensuring timely updating of all information
  • Contribute to the overall achievement of new business targets on an annual basis


Desired Skills and Experience

The Requirements

  • A Bachelor’s Degree in Business Administration or any other related field
  • Minimum experience of 5 years in client management
  • Sound oral and written communication skills both on an individual and small group basis
  • Excellent report writing and correspondence skills
  • The ability to prioritize work, manage deadlines and work under pressure
  • A team player with the ability to demonstrate credibility and gain trust
  • Proficient in all MS Office products
  • A quick learner and the desire to take on additional duties when required

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 5th March, 2024

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