As a Client Executive, you will contribute to the management and growth of a portfolio of clients ensuring that their Health & Benefits needs are identified and met. The role will also provide support to the Head of Health & Benefits when required. Key areas of accountability will include all aspects of client servicing, including preparation of client documentation, assistance with claims management and client database management.

The Role

• Prepare client documentation such as invoice documents, renewal questionnaires, quote slips, client manuals
• Provide support to Senior Brokers in managing larger clients’ insurance, risk management and programs, ensuring the delivery of high-quality services
• Develop and maintain relationships with insurers, clients and other key stakeholders (internal and external), representing Willis Towers Watson in a professional manner
• Maintain comprehensive client data on Willis Towers Watson systems, facilities and databases
• Compare renewal terms with the previous year and advise broker of any changes
• Work in conjunction with the offshore Operations Support team (Mumbai) to ensure the preparation and delivery of documentation
• Respond to client claims enquiries and provide advice on the claims process
• Liaise with insurance assessors as required
• Manage workflow and diary systems, ensuring agreed claims standards are achieved and timely settlement of claims
• Maintain the claims database ensuring timely updating of all information
• Contribute to the overall achievement of new business targets on an annual basis

Desired Skills and Experience

The Requirements

• A Bachelor’s Degree in Business Administration or any other related field
• Minimum experience of 5 years in client management
• Sound oral and written communication skills both on an individual and small group basis
• Excellent report writing and correspondence skills
• The ability to prioritize work, manage deadlines and work under pressure
• A team player with the ability to demonstrate credibility and gain trust
• Proficient in all MS Office products
• A quick learner and the desire to take on additional duties when required