Metropolitan Pensions Trust Ghana LTD is a reputable Corporate Trustee licensed by the National Pensions Regulatory Authority (NPRA) with the vision to be the preferred Lifetime financial wellness partner, with a reputation for innovation and trustworthiness.

We are hiring. Are you a proactive and result oriented professional looking for new opportunity with a prestigious fast paced company? If your answer is “yes” this is the position for you.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose Assess, review and manage living benefit claims, in accordance with relevant legislation and company policy, adhering to service level agreements and meeting client and business expectations.

Requirements

• First degree in business administration, accounting, or related field from a recognised university
• Two (2) to three (3) years’ experience in a similar role.
• Experience in the financial services industry is an advantage.

Duties & Responsibilities

• Appraise pension claims for eligibility by verifying claimant details and ensuring compliance with plan rules and regulations.
• Communicate with claimants and/or their representatives to provide updates, clarify requirements, and guide them through the claims process.
• Apply pension rules and regulations accurately while ensuring all claims are processed within legal and contractual frameworks.
• Maintain accurate claims records, analyze data to identify trends, and prepare insightful reports for decision-making.
• Deliver outstanding service by answering inquiries, explaining pension benefits clearly, and building trust with clients.
• Collaborate with team members to refine claims procedures, ensuring efficiency and a seamless claimant experience.
• : Identify opportunities to enhance client relationships and provide feedback to improve pension services and offerings.
• Assist in developing resources to educate stakeholders about pension benefits, claims processes, and available options.

Competencies

Business acumen, written and verbal communication, collaboration, results orientation, self-awareness