Job Summary

• To develop and provide strategic direction for the Home (Fixed Broadband) business to ensure financial viability and sustainability.
• This role has oversight responsibilities of all the operations of Fixed Broadband Profit & lost by driving end to end commercial activities including the Sales, Marketing ,Customer Services activities and will also be primarily involved in Network Planning, Technology Support, Financial Planning and Accounting, Stakeholders Management as well as the overall Broadband Implementation covering MBB, fixed wireless segment of the project and FTTx (Fiber to the Home/Office).

Context:

• A technology company and business models
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Strategic intent, mapping concept & context and positioning using communication & involvement
• Governance – Boards, Shareholders, MTN Group
• Environment, Social and Governance (ESG) Focus
• Localization Focus
• Agile way of work
• Performance driven environment

At MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Key Tasks:

• Drive increase in Shareholder return by ensuring that Fixed Broadband Processes are aligned to achieve all elements on the business score card. (E.g. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Champion/Sponsor review of Business Processes (headcount, process optimization, business optimization etc.), to drive efficiency gains to ensure an agreed % reduction in Divisional budget year-on-year.
• Develop frameworks, policies, and procedures to guide all Fixed Broadband operations and enable the division to provide high quality services to customers and attain set goals and objectives.
• Champion Contract negotiations to reduce cost and drive MTN’s Value Creation Philosophy
• Assess resource requirements for the department and develop budget for the fixed broadband function and regularly monitor resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
• Identify viable business opportunities and trends with strong supporting business case imperative to outputs, strategic business and industry-related research and analysis.
• Extract value from what we already have through focused enterprise-wide activities such as: business optimization projects, contracts review and negotiation, capital/budget efficiency activities etc.
• Innovation – identifying and taking advantage of new business opportunities at the enterprise-level e.g. new business opportunities, products launched, product/process innovation, structural changes etc.
• Maintain leadership in the ICT/Digital industry by influencing national legislations & policies, participating in national/industry think-tanks, building & extending (inter) national B-2-B and similar relationships, etc.
• Enhance/expand MTN’s role in the national and global economy/ecosystem through participation as a thought leader, executing national CSR projects, engaging in (inter) national non-ICT policy & think-tank activities, data analysis etc.
• Regularly monitor and review resources of the business ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
• Support the sale of complex and customized Broadband solutions in Home and SME customer organizations (consultative-based selling) by developing effective counterpart relationships
• Establish management processes and systems with appropriate checks and balances and drive alignment of all stakeholders to ensure that Fixed Broadband Division meets EBITDA targets.
• Proffer recommendations on relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded and also use to support management decision-making at executive management level ExCom)
• Regularly review Fixed Broadband activities and trends in the market with a view to providing the team with new ideas or methods that will increase sales, prospect customers, and develop new business opportunities.
• Continuously review and confirm metrics and measures with a view to maximizing operational efficiencies and effectiveness and support management decision-making.
• Identify business risks, critical issues and determine appropriate risk mitigation plans covering the short- to long-term horizon in respect of consumer Fixed Broadband.
• Oversee the implementation of an effective warehousing/distribution system and ensure efficiency in controlling the flow of products across the business while realizing cost savings.
• Ensure new subscribers’ acquisition and Sales of both Home and Office Broadband propositions.
• End to end oversight of the fixed broadband activities from activation to onboarding of new customers.
• Drive Channel development and management, Partner management / Support.
• Develop and implement plans to ensure device availability and deepen the penetration of Home and Office Broadband propositions.
• Ensure reduction in Customer Churn and deepen customer loyalty.

Qualification Required & Experience

Education:

• A Postgraduate degree in Economics, Business Administration, Commerce, or any Social Science.

Experience:

• Minimum of 12 years experience within a reputable and structured business environment
• Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Business development/Sales experience in a Telecommunication, FMCG environment, Services industry/Logistics environment
• Worked across diverse cultures and geographies.
• Business performance and financial analysis
• Experience in developing performance metrics

Knowledge

• Business Development proficiency
• Strategic Stakeholder influencing proficiency
• Risk Management proficiency
• Stakeholder Relations Management proficiency
• Ability to think creatively and develop non-traditional solutions to complex business challenges.
• Demonstrated experience in developing and executing successful commercialization strategies.
• Operational management
• Project management
• Global business best practices and trends
• Financial acumen
• Commercial acumen
• Organizational awareness
• Telecommunications & technology industry knowledge

Skills / physical competencies:

• Vision and direction – Ability to define organizational objectives to ensure clear expectations and targets.
• Create a long-term vision of excellence and success, and generate deep-seated excitement, enthusiasm, and commitment to that vision
• Ability to manage self and others, good verbal, and communication skills, takes and manages accountability.
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently, creativity and innovation.
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct others.
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively.
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Global thinker, analytical thinking, and problem-solving abilities.
• Technology Savvy
• Adoptable to change.
• Negotiation & influencing skills

Must live the MTN Values of:

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must Live the MTN Vital Behaviors of:

• Complete Candor, Complete Accountability, Active Collaboration and Get it Done.

General working conditions

• Anywhere/Anytime work.
• Ability to manage self.
• Personal accountability

Location: Accra

How To Apply For The Job

Qualified Applicants should indicate Ref number: MTN-CHO001 2025) as the email subject and ensure that CVs are saved in their names. Qualified Applicants should send their Curriculum Vitae by to:

[email protected]

Values are the core of MTN’s Culture, our five values called “Live Y’ello” is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Closing Date: 19 February, 2025