• Strategy Responsibilities that are related to the development and implementation of a strategy including being aware and understanding of the Group’s business strategy and model appropriate
• Business Wealth Retail Banking
• Processes AML/CDD Risk Management & Compliance, Operational Risk by complying with Group and State Bank rules & regulations.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Risk Management

• Ability to manage and work under time constraints to ensure the risk of project delays and inherent costs are well managed
• To identify inherent risks in transactions/services to enhance customer/management satisfaction and protect the Bank
• Apply the Complexities involved in AML/CTF and compliance ensuring current process and regulations are followed through
• Ability to identify key issues based on this information and put in place appropriate controls and measures.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas;
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Head of Data Quality Manager
• Head of Onboarding
• CDD Operations
• Branch Managers
• Wealth Retail Banking Business Risk Assurance Team
• Relationship Managers
• Wealth Retail Banking Product team
• Service and Transactions Team

Other Responsibilities

• Embed Here for good and Group’s brand and values in Ghana Onboarding Unit [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
• Ensures that quality work performed during performance of Reviews
• Ensure timely review of low risk reviews
• Timely resolution of deficient cases after contacting the customer and coordinating with branch within timelines of 30 days. Deficient cases should not be > 3 % past 60 days.
• Ensure that E2E MIS is prepared & maintained all time showing status of all Desk Reviews & is readily available at any given point; MIS format must be in line with Group MIS requirements. MIS to be shared on daily basis.
• Effectively interact, communicate & engage with all stakeholders i.e. Relationship Manager, Branch Manager to achieve the objectives of the unit.
• Ensure changes in processes are suggested after due discussions with all stakeholders or changes advised through email time to time
• Ensures that all stakeholders are updated on the sources of errors and problems (if any), and any outstanding issues which remain despite efforts made.
• Ensure that all service standards are maintained by the staff keeping the bank’s integrity in mind.
• Ensure progress update is submitted to all necessary stakeholders

Qualification

• Education – Bachelor’s Degree
• Languages Min. English

Role Specific Technical Competencies

• Communication Skills
• Risk and / AML/ CFT knowledge
• Proficiency in Spreadsheet
• Effective people & stakeholders management skills
• Time-management and organizing skills
• Concept of Quality in Data

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.