Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Retail Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Your core duties will be to direct and manage the Branch resources, including employee development, in line with the Banks short- and long-term plan, policies and values with a view to generate the highest return on capital employed, promoting customer loyalty by providing a superior customer experience (service) and identifying and promoting new business to ensure growth (sales) without incurring unmanageable risks

Are You Someone Who Can

• Achieve net profit growth for business
• Achieve sustainable Balanced Scorecard Outputs and Standards for the Business
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Build and maintain strategic relationships with internal and external parties to support the sales strategy
• Develop and implement a comprehensive sales and service plan to deliver on customer needs/expectations and targets
• Monitor changes in legislation, regulations, initiatives and relevant industry practices
• Ensure drafting and implementation of appropriate interventions
• Ensure compliance with audit requirements
• Track, control and influence sales activities with the specific aim to increase sales efficiencies
• Develop materials and documentation

You Will Be An Ideal Candidate If You Have

• Relevant qualification.
• At least 5 years’ relevant experience.

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.

#Post

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

27/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.