BB Bakery – Bakery Operations Support Officer

Location: Asofan
Job Type: Full-time
Salary: 1200 Ghana Cedi (Starting salary. To be reviewed, subject to performance)
Reports to: CEO
Accommodation: Accommodation provided at the bakery – living on site is a mandatory requirement of this role

About the Role

BB Bakery is looking for a reliable, organised and proactive Bakery Operations Support Officer to help support and monitor the day-to-day running of our bakery.

This is a hands-on role for someone who is able to maintain a strong presence within the bakery, support the coordination of daily activities and make sure that agreed processes and controls are being followed.

The role will also involve regularly going out on BB Bakery’s supply routes with suppliers. This will help the successful candidate build a strong knowledge of our customers, routes and external operations, while checking that appropriate controls are being followed.

The successful candidate must be IT literate, responsible, observant and comfortable taking initiative.

Key Responsibilities

Bakery Operations

• Support the CEO with the smooth day-to-day running of bakery operations.
• Maintain a regular presence at the bakery and help monitor activities across the site.
• Help coordinate staff activities and ensure daily tasks and agreed actions are completed.
• Monitor areas such as production, stock, supplies, deliveries and bread returns.
• Follow up instructions and agreed actions and provide updates to the CEO.
• Help monitor staff attendance and daily work arrangements.
• Identify operational problems, delays or concerns and raise these promptly.
• Help ensure important operational information is properly recorded and communicated.
• Support the introduction and improvement of simple systems, procedures and controls.
• Work closely with the Finance & Administration Officer and Customer Accounts & Sales Officer.

Supply Routes & External Operations

• Regularly accompany suppliers on BB Bakery supply routes to build firsthand knowledge of our customer base, customer locations and supply arrangements.
• Develop a good understanding of how each route operates, including products supplied, deliveries, returns and any operational challenges.
• Get to know BB Bakery’s external customers and understand how they are supplied.
• Monitor activities on supply routes to help ensure agreed procedures and controls are being followed.
• Identify any concerns or discrepancies during route visits and ensure these are followed up.
• Help ensure that information from external routes is properly communicated back to the bakery.
• Support the monitoring and development of existing and new supply routes.
• Travel to other locations when required, particularly when establishing or reviewing routes.
• Provide the CEO with updates on route activity, concerns and opportunities for improvement.

Staff Administration & SSNIT

• Support accurate maintenance of employee information and staff records.
• Support the administration and processing of SSNIT (Social Security and National Insurance Trust) requirements for employees.
• Help ensure relevant employee information required for SSNIT is accurate and kept up to date.
• Support the timely preparation and processing of SSNIT information and contributions, working with the CEO and Finance & Administration Officer as appropriate.
• Help maintain appropriate records of submissions and payments.
• Follow up any outstanding SSNIT administrative matters when required.

Marketing & Business Growth

• Support marketing and promotional activities for BB Bakery.
• Help promote bakery products to existing and potential customers.
• Identify opportunities to increase awareness of BB Bakery and attract more customers.
• Gather feedback from customers and suppliers that could help improve products and services.
• Support new initiatives aimed at improving sales and growing the business.

Administration & Reporting

• Maintain accurate operational records.
• Use Excel/Google Sheets, WhatsApp, email and other systems to record and communicate information.
• Provide regular updates and reports to the CEO.
• Work with the wider office team to ensure information is accurate and properly maintained.

What We Are Looking For

The successful candidate should be:

• Willing and able to live in the accommodation provided at the bakery – this is mandatory.
• Professional Qualification (Degree or similar)
• IT literate and confident using computers.
• Comfortable using Excel/Google Sheets, WhatsApp and email.
• Highly organised with good attention to detail.
• Proactive and able to use their own initiative.
• Good at following tasks through to completion.
• Observant and able to identify when something does not look right.
• Confident communicating with staff, suppliers and customers.
• Willing to regularly go out on supply routes.
• Willing and able to travel when required.
• Reliable, punctual, honest and accountable.
• Able to work independently as well as part of a team.
• Interested in helping BB Bakery improve and grow.

Previous experience in operations, administration, food production, retail, hospitality or a similar environment would be an advantage.

How to Apply

Interested candidates should send their CV and contact details to [email protected]