Main tasks – – In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles. – Daily management of content moderation operations, SLAs and Quality – Recruit, train, coach and manage a team of content moderators – Communicate content safety guidelines and best practices to moderation team – Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance and quality – Liaise with the Wellness Coach to ensure team members’ well being – High affinity and cultural awareness of political/social situation in relevant market/region – Work closely with SME and senior team members to ensure quality and timeliness is maintained – Frequently review social mediato provide input to develop, maintain

– Great communication and interpersonal interaction skills. – Attention to detail is essential to ensure the quality of work execution – Ability to work in multiple tools/web browser windows simultaneously – People leadership and good relationship skills – Ability to coach and guide team members and colleagues – Resilience and positive mindset, good self-awareness and awareness of signs of stress with others – Strong metric management skills – People management skills – Strong read and write skills in English is a must – Ability of reason and analytical skills in diverse situations – Awareness of current events with great sense of social issues