To produce an outstanding guest experience within the outlet concept by managing a service team. The Assistant Bar Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit. The Assistant Bar Manager must grow into the position of Bar Manager

Key Responsibilities

• Responsible to Bar Manager.
• Responsible for Bartender, Barman / Barmaid, Bar Host / Hostess.
• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
• Ensure that the place of work and surrounding area is kept clean and organised at all times.
• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the outlet and assume training responsibilities as requested by the Bar Manager.
• Have an understanding of the monthly profit and loss statement of the department.
• Conduct all bar meetings in the absence of the Bar Manager.
• Set an example in terms of service and products knowledge.
• Assist in preparing the bar menu design in cooperation with the bartending team and Chef Sommelier / Sommelier.
• Have a good understanding of beverages in general including ingredients and techniques to ensure the right beverage / cocktail / spirit can be recommended.
• Have a good understanding of both classic and modern cocktails, their recipes and history.
• Participate in supplier meetings.
• Know and understand the social scene of the destination, being recognized in the market as well as understanding night life.
• Attend monthly trainings to the Food & Beverage team to ensure product knowledge is fostered.
• Contribute and be aware of cocktail specials, signature drinks and foster creativity and innovation within the bartending team.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Plan daily routine checklist and station division according to the work schedule.
• Assist the Bar Manager to produce reports and analysis for the monthly performance meeting.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
• Assist in the monthly inventory of operating supplies and equipment together with the stewarding department.
• Report incidents that require disciplinary actions immediately to the Bar Manager Manager.
• Coordinate the review of outlet’s operations manual updates annually as requested by the Bar Manager.
• Support activities and cooperation with the suppliers.
• Undertake reasonable tasks and secondary duties as appointed by the Bar Manager.
• Respond to any changes in the department as dictated by the hotel management.
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Bar Manager ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
• Attend all daily/weekly Food & Beverage Meeting in the absence of the Restaurant / Outlet Manager.

Skills, Knowledge & Expertise

• BA/BSc in Hospitality Management or related field, preferably from hotel school or MBA.
• Minimum 3 years in F&B management role.
• Awards/ certificates/ trainings related to bar operations are preferred.
• Strong knowledge of beverages (cocktails, liquors, wine, etc).
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Ability to identify and delegate tasks effectively.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.

Notice

We would like to formally notify you that Kempinski Hotel Gold Coast City does not request or impose any fees or charges from prospective candidates for the consideration of their candidacy or at any stage of the recruitment process. It is imperative for individuals seeking employment with us to exercise caution and refrain from placing trust in any agency or individual who claims to represent us and demands fees for facilitating or securing employment opportunities. Your understanding and cooperation in this matter are greatly appreciated. Thank you.