This position is responsible for supporting the Human Resources department in all HR operational and administrative duties and other assigned areas. Ensure that the responsibilities of the Human Resources Department are met, while maintaining a professional atmosphere, maintaining confidentiality, and meeting the employment needs of our people.

Key Responsibilities

• Provide support to managers, supervisors and staff and to help develop the skills and capabilities of staff.
• Ensure that accurate job descriptions are in place.
• Provide advice and assistance with writing job descriptions.
• Provide advice and assistance when conducting staff performance evaluations. Identify training and development opportunities.
• Provide basic counseling to staff who have performance related obstacles.
• Provide advice and assistance in developing Human Resources plans.
• Set up personnel records for new employees and conduct orientation for new hires on a weekly rotational schedule.
• Calculate the turnover report for property use at each period end.
• Enroll employees in the various benefits programs, assist them with any benefits changes, concerns, problems, or questions, acting as a corporate liaison.
• Responsible for maintaining and ordering sufficient office supply levels and enrollment forms.
• Act as backup for the Human Resources functions to ensure that all duties are completed in a timely manner.
• Act as an alternate in the Payroll Administrator function; assist with any of the payroll office functions.
• Monitor staff performance and attendance activities Monitor daily attendance.
• Investigate and understand causes for staff absences.
• Recommend solutions to resolve chronic attendance difficulties.
• Provide basic counseling to staff that have performance related obstacles.
• Provide advice and recommendations on disciplinary actions.
• Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity.
• Inform affected staff or residents of unexpected absences from work and coordinate actions ensuring the continuity of services such as cancellation of events and locating keys.
• Coordinate staff recruitment, selection and on-boarding processes in order to ensure a timely organized and comprehensive procedure is used to hire staff.
• Provide advice and assistance to supervisors and managers on staff recruitment.
• Ensure that all vacancies are posted on Kempinski’s recruitment web-site.
• Schedule and organize interviews.
• Participate in applicant interviews.
• Conduct reference checks on possible candidates.
• Inform unsuccessful applicants.
• Ensure a smooth on-boarding process for successful candidates including expatriate hiring process.
• Conduct exit interviews.
• Provide information and assistance to staff, supervisors and Council on Human Resources and work-related issues.
• Explain and provisions of the Human Resources policy.
• Explain employment standards and legislation such as workers compensation, labour standards and local labour practices and laws.
• Organize the transitional provisions of employee compensation, pay and benefits when positions are transferred or new positions created, promotions etc.
• Arrange for the repairs of computers and other office equipment and assist with organizing staff to carry out work due periods of equipment shutdowns.
• Develop and implement a Human Resources plan and personnel management policies and procedures.
• Promote workplace safety.
• Provide advice and assistance to staff and management on pay and benefits systems.
• Assist employees with any general questions and concerns, referring them to the proper channels for assistance if necessary, maintaining strict confidentiality.
• Enroll employees and managers in the various benefits programs; assist them with any benefits changes, concerns, problems, or questions, acting as a corporate liaison.
• Laws, Regulations and policies Makes sure Human Resources team follows all applicable laws, hotel policy and corporate standards.
• Ensure all expatriates are documentation are valid and up-to-date and line with Ghana Immigration Service guidelines.
• Security Health and safety Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire, emergency, and bomb procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Monitors and hotel Human Resources staff to follow all applicable health and safety laws.
• Ensures that all employees follow safety rules and procedures.
• Takes corrective action where required to improve safety of work areas.
• Ensure that the highest strands of personal hygiene, dress, uniform, appearance, body language and conduct of your team and maintained by all employees in the department.
• Ensures that no hotel property of any kind is brought out of the hotel without signed management permission.
• Global and Local HRIS Ensures optimum utilization and accuracy of data of all HR systems both locally and globally.
• Employee Engagement Ensures Global and Hotel Engagement initiatives are promptly implemented in line with set timelines.
• Additional objectives and responsibilities can be added at any time, depending on the need of the business and hotel.

Skills, Knowledge and Expertise

• Bachelor’s degree, 2nd Degree/Professional Certification is a plus
• Three (3) years in a similar position within a luxury brand or an international company
• Computer literacy in Word and Excel, PowerPoint, HRIS
• Excellent oral and written skills
• Ability to communicate in some local languages
• Strong Planning and organizational skills
• Problem Solving & Decision-Making skills.
• Be familiar with labour laws and regulations.
• Be familiar with local social insurance policies.
• Strong Administration skills
• Good Leadership skills
• Effective communication and listening as well as counselling skills.
• Ability to engage, influence, and build relationships with a variety of internal and external stakeholders.
• Role model for integrity always ensuring fair and transparent processes and inspiring trust.
• Where there is a multicultural team: working effectively in a diverse cultural environment.
• Ability to deal with ambiguity and diplomacy.
• Problem-solving and analytical decision-making ability and results focus.
• Passion for hotel operations and identification with the brand’s core values as a luxury services provider.

Notice

We would like to formally notify that Kempinski Hotel Gold Coast City does not request or impose any fees or charges from prospective candidates for the consideration of their candidacy or at any stage of the recruitment process. It is imperative for individuals seeking employment with us to exercise caution and refrain from placing trust in any agency or individual who claims to represent us and demands fees for facilitating or securing employment opportunities. Your understanding and cooperation in this matter are greatly appreciated. Thank you.