Role Purpose

Responsible for the delivery of a highly available service underpinned by proactive monitoring leveraging tools such as Nagios, OEM and End-User Experience tools.

Also responsible for support, maintenance, configuration and administration of all business support systems across the Enterprise.

Role Responsibilities

• Responsible for the BSS monitoring tools (work with system owners to setup various system parameters for monitoring)
• Responsible for monitoring of all BSS solutions performance and total health to ensure maximum availability
• Ensure services are available as defined by SLA
• Work proactively and smart to avoid service interruptions, however, where interruptions occur, work assiduously to ensure services are resolved within SLA
• Drive a cultural change towards innovation, speedy solutions and operations in line with Agile and DevOps
• Support project teams instrument the deployment of UAT passed software releases into production for all assigned applications
• Make recommendations for upgrades to existing applications and/or for the purchase of new or replacement applications
• Manage all assigned systems end-to-end and ensure alerts, licenses, certificates and other dependencies are managed with the right stakeholders on time to avert avoidable service interruptions
• Work with architects and infrastructure teams to ensure applications run on optimized platforms and escalate on time to avert service impacts to customers

Technical / Professional Competencies

• Degree or minimum HND or equivalent qualification in Computer Science/Computer Engineering or related discipline /experience
• Minimum of 3 years’ experience in IT and related roles especially in Operations
• Must have Application Support experience and strong problem-solving abilities
• Project management capability
• Good understanding of monitoring technologies and IT solution generally
• Experience in some of the following technologies:
• OS Layer: Unix / Linux / Windows /Android / iOS
• Transport Layer: TCP/IP Protocols
• Database: Oracle/ SQL
• Middleware: Oracle Fusion and others
• Application level: Java / XML/ Corba / IIS / Apache Tomcat