26 May 2018

Vodafone Ghana Job Vacancy : Regional Collections Analyst

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Role Purpose


To assist Collections Lead to:

  • Implement strategies to enhance collections
  • Assist Collections Analysts to resolve complex disputes and negotiations
  • Ensure compliance to dunning policies to curtail churn.
  • Contribute to curtailment of Bad debts through Faster & higher collections in 30-60 buckets and higher recoveries in 90+ buckets.
  • Meet retention target through customer issue resolution and increased reconnections


Key Responsibilities:


  • Contribute to decisions on Credit and Collections in Vodafone Ghana and meet monthly collections target
  • Prepare weekly cash collections for reporting to senior management
  • Comply with all companies rules and policies
  • Perform other requests made by line manager, Report all collections related issues to line manager and recommend improvements.
  • Meet with customers for the purposes of mediation, negotiation and debt collection strategy after consultation with line manager
  • Liaise with other members of the Credit and Collections department to ensure all customer grievances are resolved
  • Work closely with the business units (ie consumer mobile, consumer fixed and enterprise) to ensure customers are served with speed.
  • Establish and maintain effective working relationships with other employees, superiors and the general public
  • Demonstrate considerable knowledge on all billing systems

Must have technical / professional qualifications:

  • Bachelor of Business Administration required with emphasis on Finance or Accounting.
  • Public accounting or Private industry experience
  • Prior revenue recognition experience is required
  • Minimum of 4/5 years’ experience is required. Relevant experience includes Finance, Auditing or Revenue Recognition experience in a Telecoms Company.
  • Must have understanding of financial statements and financial systems
  • Ability to create accurate reports to meet internal reporting and analysis requirements
  • Ability to take multiple data sets and variables and create meaningful reports for a variety of audiences
  • Possess strong communication skills both verbal and written adaptable to all levels of management.
  • Strong organizational skills and ability to prioritize workload.
  • Possess a high degree of initiative, drive, confidence and ability to enjoy fact paced work environment.
  • Professional, flexible and team oriented. Exposure to wireless and/or telecom industry desired

How to Apply

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