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28 Jan 2020

Technology Support Analyst at Zormelo & Associates

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  • Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organization.
  • Ensure strict compliance with all technology processes ( incident, problem, change and configuration management)
  • Adhere to the operational risk management guidelines for the team’s activities, working with the Operational Support staff to identify and resolve weaknesses and issues
  • Conduct IT Security Controls Snap checks (CSA) and monitor IT Security activities e.g. application & system controls, physical and logical access security controls, review of disaster recovery and back-up procedures, media storage
  • Ensure Technology vendors are paid promptly by liaising with finance in preparing Memos for vendor payments.
  • Process PO’s on SAP for all Technology purchases in align with budget requirements
  • Maintain higher availability of user desktop and peripheral services
  • Configuration of routing and switching equipment;
  • Install and maintain banking software’s on user workstations
  • Configuration of hosted IP voice services
  • Monitor the operability of all locally hosted services to ensure maximum uptime
  • Build, configure and manage branch servers in line with standard build and support policies
  • Maintain current and accurate inventory of technology assets
  • Take actions to achieve reductions in frequency and duration of incidents that impact application availability
  • Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed

      Method of Application

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