10 Apr 2021

Supervisory Contractor, Enterprise Customer Experience at MTN Ghana

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Job Description


Education

  • Minimum of BSc Degree in Computer Engineering/Science, Electrical/Electronic engineering, Marketing or related fields

Experience

  • Minimum of 2 years’ proven work experience handling customer issues

Training

  • Customer Management, Marketing
  • Basic ICT troubleshooting skills
  • Customer Value Management

Knowledge & Technical Competencies:

  • Basic data analytics
  • In depth knowledge of the market and industry
  • Understanding of technology and services
  • Knowledge of standard office practices and procedures
  • Strong knowledge in Management of Customers
  • Cloud and digital services

Skills/physical competencies:

  • Customer service
  • Problem solving
  • Documentation skills
  • Phone skills
  • Listening skills
  • Conflict Resolution
  • Analyzing information
  • Multi-tasking
  • Team Work
  • Client Focus
  • Creativity and Innovation
  • Negotiation Skills


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 14 April. 2021





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