6 Jan 2016

Supertech (STL) Ltd Job Vacancy : Senior Network Engineer

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As part of a team whose responsibilities include 24×7 management of NOC (Satellite devices , Routers, Switches, MPLS, Firewalls and Monitoring tools), the job purpose of Senior Network Engineer is to assist with training, designing, configuration and implementation of Network solutions and advanced support/maintenance of core network infrastructure .

Supervisory Responsibilities:

  • Performs Administrative role for the NOC
  • Leads a team of Network Engineers on projects
  • Assigns and delegates cases promptly- within 15 minutes upon receipt from CSC
  • Prioritizes and distributes workload appropriately
  • Reassigns tasks when needed
  • Receives external requests
  • Follows up on all NOC related tickets and ensures tickets are updated and closed appropriately
  • Escalates pending and lingering issues to head of department, consultants and other relevant parties
  • Assigns emergency team when requested by the NOC
  • Ensures maximum network service availability and performance
  • Ensures NOC team delivers service within SLA to both internal and external Customers


  • Conducts Network assessment and evaluation
  • Performs configuration and implementation of network devices for deployment of Cisco and non- cisco routers and Switches such as Cisco 3750 switches, Cisco routers 1900/2900 and HP 5800 Devices switches. LAN and WAN routing of IP including HSRP, and OSPF.
  • Conducts configuration of security appliances like Cisco ASA, PIX firewalls, Fortigate.
  • Configures and administrators other Network devices such VSAT modem, Gilat Hub components, Radwin Radio, WiMax and Alvarion VL.
  • Configures SIP Audio code to connect through SIP call manager server for VoiP solution.
  • Configures Cisco Unified communication VoiP solution-, IP phone, Call manager express (CME) on routers
  • Clearly defines and escalates problems to Tier 3 (Consultants/ Third party Vendors) for issues needing further investigation with assistance from shift Manager.
  • Conducts proactive maintenance activities designed to ensure optimal operation of the network.
  • Conducts advanced technical support for all network related issues under tier 2 category. (Where tier 2 is the second line local support before further escalations)
  • Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends
  • Periodically analyses and diagnoses network trend for predicting avoidable recurrent of network incidents.
  • Plans against system weakness, anticipates resources required such as link capacity growth and ensures high network availability and quality
  • Ensures that all aspects of the network are thoroughly documented to the effect that all such documentations and network diagrams are always updated and accessible to all relevant teams.
  • Reports on deployed systems performance/scaling to technical Management
  • Monitors Network for traffic utilization, Network Security, Network device resource utilization & Backups. Monitoring tools to be used include solarwinds, Cacti, PRTG and whatsupgold.
  • Manages Network devices using tools like Alvarion BreezeConfig, Alvarion NMS, Gilat NMS, Allot NX and CiscoWorks.
  • Trains junior colleagues as part of knowledge transfer within the department during operations
  • Prepares training manual for knowledge transfer

Required Skills or Experience

  • Minimum of 5 years hands-on experience in the implementation and management of routers (such as MPLS, BGP, OSPF, DMVPN,HSRP, EIRGP, and QoS) and switches (STP, QoS, VLANs, converged networks) in support of a large enterprise
  • Minimum Bachelor’s degree in Engineering, Computer Science or Information Systems
  • CCNP Routing and Switching and Equivalent experience
  • Experience in VOIP Setup
  • Strong knowledge in Firewalls
  • Knowledge in VSAT technology
  • Ability to interpret Network monitoring tools
  • Strong problem-solving skills; proactively recognizes needs, anticipates issues, and develops solutions
  • Good communication skills; detailed oriented and organized; ability to work closely with creative, technical and business stakeholders
  • Demonstrate experience in business process improvement/re-engineering
  • Team Player

How to Apply

CVs should be sent to [email protected] Please indicate the job title in the subject line.

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