7 Jul 2017

Standard Chartered Bank Job Vacancy : Manager, Business Performance Management

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The person is responsible for Performance Management reporting functions and controls. Core duty is to provide Country, Business and Group Finance with accurate and timely performance management reports. Engaging finance stakeholders across the region to enhance client experience, improve process efficiencies and effectiveness through e2e Business Process reengineering and off-shoring.Key Roles and ResponsibilitiesPERFORMANCE MANAGMENT

  • Responsible for service delivery on performance management and analytics, monthly management reporting, budgeting / forecasting, interactions and coordination with Senior Finance Management/ Stakeholders, both at onshore and offshore.
  • Support month-end closing processes to ensure organized, complete and properly approved reports and reconciliations are delivered.
  • Ensure that the standards of customer service provided by the function consistently meet or exceed the requirements set under the Service Level Agreements agreed with the clients.
  • Ensure effective systems and procedures for the timely collection of data from all key stakeholders and their collation and submission to various recipients.
  • Work with other GFS teams for continuous improvement in productivity and reporting standards prescribed from time to time.
  • Responsible for ensuring delivery on Finance Transformation projects relating to Plan-to-Perform. (Project Management)
  • Lead efforts to provide financial data and explanations in areas such as daily, weekly and monthly reporting management, trend analysis and special projects.
  • Perform ad hoc / special projects as needed.
  • Assess the Country/Business finances’ business information requirements and develop new reports, maintain and produce customized MIS reports for business functions of the Country/Business finances.
  • Assist Country/Business finance in the definition of requirements for new/revisions in reports and in consultation with Chennai (FSM), ARO and AFS and make the necessary corrections.
  • Identify and implement areas of automation on existing reports and develop new ones or improve existing ones so as to meet new requirements.


  • Proactively communicate with the FORM on operational Risk Issues. Escalate significant events to FORM as appropriate.
  • Coordinate and consolidate Operational Risk and loss reporting of the unit for the reporting to the FORM. Ensure data accuracy and completeness
  • Undertake and/or coordinate periodic business monitoring (self assessment) activities within the business unit and escalate findings or breaches to FORM.
  • Assist FORM in the implementation of OR framework or other relevant OR initiatives
  • Ensure that all processes and procedures within the unit are properly documented and continuously updated in DOIs and Process flows.
  • Support internal and external audits and peer reviews.


  • Engage with team members and other key resources as well as exercise skills/ techniques necessary to attract and retain key finance professionals in these roles.
  • Participates in a hub-spoke network of performance improvement professionals, sharing best practices, tools and materials while participating in ongoing communication activities and capacity-building peer exchanges. Searches out best performance and quality improvement practices


  • Establish a continuous performance and quality improvement effort and monitoring and reporting system. Regularly reports the status of performance and quality improvement efforts and impacts. Coordinates and prepare an annual accountability report.
  • Leverage process/domain expertise to identify opportunities for quality & process design improvement while upholding the values of the Group and Company at all times.


  • Ensure the Voice of Customer survey relating to Plan-to-Perform is review and feedback implemented.
  • Develop and maintain valuable stakeholder relationships through stakeholder management strategies e.g. CFO Communication, Voice of Customer and SMC Calls through provision of content and update.

Manage stakeholder forums, meetings and special eventsQualifications And Skills

  • Chartered Accountant or MBA with 3 to 4 years of relevant finance experience in Accounting and Control, Finance process re-engineering.
  • Degree in Finance/Accounting/Economics or its equivalent
  • Good solid communication skills, at all levels of customer and management interaction.
  • Strong data mining and analytical skills and interpersonal skills
  • Ability to prioritize, and direct teams to keeping multiple time-sensitive tasks on track.
  • Proven ability to work effectively on tight deadlines in a fast-paced environment.
  • Drive for execution and results.
  • A keen for detail, quality conscious and has a strong sense of responsibility and ownership
  • Ability to multi-task through effective prioritization
  • Substantial experience of banking, depth and breadth of knowledge in processes especially in the areas of Management reporting and related processes
  • Professionalism and reliability on advice to business and Group
  • Experience of having led a team including finance professionals.
  • Ability to culturally orient in diverse & international team environment
  • Ability to collect, organize, and display data in spreadsheet format.
  • Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected.
  • Leadership skills and ability to influence others in decision making
  • Initiative and proactive thinking
  • Proven ability to work both independently and as an effective team member/leader.

Diversity and InclusionStandard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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