30 May 2018

Standard Chartered Bank Job Vacancy : Head – Employee Banking

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JOB PURPOSE
• Support the Director CA to deliver busines objectives to ensure economic profit growth through the CA Channel
• Responsible for acquisition, growth and development of the Employee Banking business through provision of high value relationship based sales and service to Corporate Clients supported by a strong CVP/multi-product offering (payroll and cross-sales) aimed at meeting corporate and employee needs.
• Responsible for overall Corporate performance & profitability
• Develop an EB customer segment by positioning the SCB brand via structured marketing campaigns and creatively packaginfg the EB product offering set to stimulate relationship growth and market share.
• Responsible for compliance with the EB Management and Risk Policy
• Ascertain compliance with other aspects of the EB Sales Gorvanance Risk Assurance Framework
• Responsible for progress against strategy and high level review of business achievement against strategy and plans
KEY ROLES AND RESPONSIBILITIES
Sales Management 
• Implement and deliver a strong Product specific Value proposition for EB through enforcement of a structured Sales Strategy and tactical plans in accordance with overall EB over Sales Targets
• Ensure to conduct and drive EB Sales Presentations across all EB Partnerships on a monthly basis
• Ensure the EB & OCC operating rhythm is effectively followed to help drive the EB agenda and establish strategic alliances with OCC RMs to maximize EB portfolio growth
• Ensure adherence to Standards of Performance and Key Performance Indicators in line with current EB policies and guidelines
• Identify potential high profile Companies within identified industry segments that meet our targeting criteria, and work with EBRMs to follow through for
        EB sign up and cross sale activities
• Continuously work with OCC RMs, Priority/Preferred Banking RMs to get EB leads and ensure such leads are closed
• Responsible for assessing the economic viability of the potential corporate based on the economic modelling tool.
• In corporate with high employee penetration, focus on portfolio related activities and deepening employee relationships through increasing needs met to drive corporate performance and profitability.
• Liaise and manage EB Relationships with key decision makers of these Companies – CEOs, HRDs & CFOs
• Facilitate sales of payroll accounts and cross sell of asset and wealth product in EB empanelled companies
• Ensure performance as per Scorecard for Self and Team – performance management criteria
• Maximize sales referral opportunities by working with customer service colleagues and other Unit Heads
• Guide, Coach, Motivate and Develop EBRMs to meet and exceed performance expectations
• Conduct regular scheduled visits and develop constant engagement with all EB Relationships to deepen relationships and maximize cross selling
        opportunities
• Alignment to New Business strategic agenda – customer need-based selling, increase customer stickiness (PPC), multi-product / channel capability
Embedding principles of Sales Governance
• Understand and adhere to the EB MCS policy
• Compliance with Regulatory requirements
• Ensure all EBRMs are trained on CDD, AML, Mis-selling and other customer protection principles – Data Confidentiality
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Achieve good Audit rating, ensure no adverse findings in internal / external audit, governance, compliance and GIA reviews
Others
• Recommend changes required to meet target customer’s expectations and ensure complaince with CDD and other Bank’s policies/ Guidelines
• Ensure that policies are implemented effectively  within the Business: New regulations are properly communicated and provide quality assuranceon design of the control measures and monitoring plans.
Service Management
• Ensure excellent client experience during EB Partnership set up and during on- site service camps to ensure maximum sales generation and deepening of the EB Relationships
• Ensure monthly Call surveys are conducted by the Contact Centre to gauge effectiveness of the EBRMs, and to ensure positive contribution to the EB NPS
• Monthly tracking and  timely  resolution of customer queries/complaints, where applicable
• Continuously improve on processes through service storming sessions with EBRMs
SKILL AND QUALIFICATION REQUIREMENTS
 
• Undergraduate University Degree or Associate Diploma in Banking or equivalent with 5 years banking experience of which 2 years should be in lending
• Good understanding and analysis of financial accounts and projected cash flow statements
• Good business development, analytical and problem solving skills coupled with decision making ability
• Well founded understanding of Small to Medium size businesses
• Working knowledge of Banking products and marketing
• Good interpersonal and communication skills
• Excellent leadership and team building qualities
• Good working knowledge of all Microsoft packages(strong MIS skills Important)
• A good performance track record

 



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