24 Feb 2021

Service Operations Manager at Epiroc

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Job Description

Purpose of the role

  • Key customer management and one point of contact for Mining and Rock Excavation Parts and Service sales and commercial matters.
  • Develop Key and Strategic customer relationships to the next high level.
  • Responsible for Mining and Rock Excavation Parts and Service Products sales growth, profitability and planning

Core Responsibilities/ Expectations

  • Provide solid field and marketing strategy to grow the Mining and Rock Excavation Parts and Service business in Ghana and English speaking West Africa
  • Develop and grow Mining and Rock Excavation products – both Parts and Service.
  • Responsible for Key account management and Customer satisfaction. Participate in Mining and Rock Excavation Marketing activities.
  • Provide aftermarket Support to Capital divisions during tenders.
  • Champion Keys to Success (K2S) activity follow ups. Develop new customer base and help maintain existing fleet in operation
  • Provide Parts Planning and coordinate with Logistics for inventory Planning.
  • Grow Key customer (TCO) in the Territory and coordinate with Dealers in Liberia, Sierra Leone & Nigeria for MRS Product’s development and sales.
  • Responsible for Key Customer complaints and follow up.
  • Follow-up for on Receivable and Inventory reduction and efficiencies
  • Other duties and projects as assigned.

Reporting Line

This position reports to the Business Line Manager, Parts and Service


Knowledge and Experience

  • Bsc./HND in Mechanical or Electrical Engineering. Masters in Business, Engineering or Mining will be an added advantage
  • Five to ten years of hands on experience in sales/technical or equivalent combination of education and experience.
  • Must have both OEM & Mine Maintenance Experience
  • Strong Computer knowledge in Data Analysis, MS Excel, PowerPoint and Word.
  • Experience in any ERP system


  • Assertive and Self-Driven
  • Passionate & motivated
  • Good time management skills
  • Good Leadership

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 6 March. 2021

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