4 Mar 2020

Service Centre Manager at AmaliTech

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Company Description

AmaliTech is a social business empowering the next generation of technology leaders in sub-Saharan Africa that reinvests its surplus in further training, network growth and local community support on the ground.

As a global talent accelerator, AmaliTech provides free IT training courses to skilled youth in regions of great need. We offer an employment pathway into the digital sector, accompanying young talents from recruitment to employment.

Our training academies give local youth the necessary digital skills for employment. Subsequently, successful Graduate Trainees are empowered to apply their acquired skills in the local and international job market. AmaliTech Training Academy Limited Ghana was initially founded and has been in full operations in 2019.

A diverse workforce is an important driving force of an efficient tech ecosystem. Therefore, AmaliTech promotes gender equality and the inclusion of persons living with disabilities. We are determined to be one of the market leaders in the global drive for employment equality. We celebrate diversity, thrive on creating an inclusive environment for all employees and aiming for balance in our workforce.

Job Description

The service centre manager will mainly be in charge of managing our service centre located in Takoradi, as well as leading teams in all other service centres that would be established across Ghana in the near future.

  • Ensure the eventual and successful execution of contracts received from AmaliTech’s clients.
  • Develop strategic plans for the successful management of the service centre.
  • Ensure the service centre is fixed and updated with the needed IT infrastructure for efficient and effective service production.
  • Manage service centre team leaders by coaching, communicating job expectations and appraising performance.
  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
  • Track and maintain service centre hardware and software inventory.
  • Continuously research, analyse and evaluate current processes and emerging technologies, hardware and software and advise management accordingly to identify areas of improvement in the service centre.

Person Specification

  • Experience in ITIL is preferable.
  • Experience of working with all stages of SDLC is advantageous.
  • Deep understanding of software architecture in either JAVA or C/C++.
  • Experience in working with all stages of SDLC is advantageous.
  • Deep understanding of software architecture in either JAVA OR C/C++.
  • Experience with Product Development and Product Management is a definite plus.
  • Familiarity with AGILE, SCRUM and WATERFALL, etc.
  • Expertise in data centre management and data governance.
  • Excellent team management skills.
  • Ability to multitask and prioritise.
  • Must exhibit professionalism.
  • Ability to manage personnel.
  • Shares in the core values (Excellence, Passion, Diversity, Collaboration and Integrity) and vision of AMALITECH.

Qualifications

This position requires a minimum of:

  • a bachelor’s degree in Computer Science and 7 years of post-qualification full time experience; or
  • a bachelor’s degree in Computer Science with an MBA and 5 years of post-qualification full time experience; or
  • a master’s degree in Computer Science and 5 years of post-qualification full time experience.

Additional Information

Working with AMALITECH provides an excellent opportunity for career growth and development in a healthy and diverse work environment. Our talented and welcoming team will ensure you feel part of our family to get you engaged on the job. You have the opportunity of building an international career in IT and working with IT giants across Europe and the US.




      Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 31st March , 2020





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