14 Mar 2019

Senior Manager, Client Service-RMS at Nielsen

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Responsible for delivery of quality service on premium accounts in order to achieve the set financial objectives and other operational performance indicators.

Client Management

  • Maximize client satisfaction by driving the following actions, basis core RMS and related solutions:-
  • Manage queries and special requests
  • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
  • Provide insights and actionable recommendations in business review meetings
  • Share value-added analyses through industry / macro analyses
  • Integrate findings from other Nielsen solutions to provide a comprehensive perspective to the client
  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
  • Identify and recommend enhanced and new services that answer clients’ business needs
  • Build and maintain ongoing relationships with the identified key persons within client organization through regular face-to-face interactions

Financial Management

    • Meet quarterly revenue and collections objectives for the account
    • Ensure timely closure of costing, contracts and delivery
    • Identify opportunities to penetrate more Nielsen solutions with the client to maximize client impact and Nielsen revenue.
    • Contribute to overall team plan by generating revenue and or cost saving initiatives
    • Functional / Technical


      • Maintain an accurate and up-to-date knowledge on research techniques and applications
      • Provide value-added analyses and respond to special requests
      • Manage data quality issues by overseeing data inquiry process
      • Recommend improvements in work processes within area of responsibility

People Management

      • Conduct quarterly performance reviews, along with team leader, to provide constructive feedback to team members
      • Invest behind training team members and enhancing their analytical and presentation skills

Required Experience

      • BA / BS Required (MBA desirable)
      • 6 to 10 years’ experience in FMCG / Service / Retail industry
      • Demonstrated ability to lead client relationship
      • Excellent Analytical skills
      • Demonstrated thought leadership ability
      • Strong Business Development experience
      • Effective writing skills
      • Proven ability to lead a multi- functional team
      • Ability to communicate clearly to Senior Management

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