18 Jun 2021

Retail Territory Manager at Puma Energy

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Job Description

Main Purpose:

Responsible for managing the relationship between Puma Energy and Retailer at site level, ensuring consistent delivery of the Puma energy Retail Operational Standards

Quality Management System Compliance
• Comply and support the Quality Management system in all aspects of your role.
• Adopt and implement the principles of continuous improvement in all aspects of your role.
• Ensure the awareness of customer requirements (internal & external) are promoted throughout the business.
• Review, monitor and provide feedback on the effectiveness of the quality management system.
• Engage, support and continuously improve communication processes that support the quality management system and provide positive outcomes for the business, customers and key stakeholders.

Workplace Health & Safety
As a Worker;
• Take reasonable care for your own health and safety
• Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons
• Comply, so far as you are reasonably able, with any reasonable instruction and training that is given
• Co-operate with any reasonable policy or procedure relating to health, safety or environment at the workplace that has been notified to you
• Attend and actively participate in consultative arrangements such as toolbox talks and risk assessments
• Ensure that any hazards, incidents, accidents or near-hits are reported to your supervisor.
• Use machinery and equipment (including personal protective equipment-PPE) only in accordance with the procedures and training provided to you.
• Be familiar with evacuation and emergency procedures and the location of first aid and fire equipment.
• Ensure your activities do not cause, or are not likely to cause, environmental harm
• Minimise waste; separate reusable and recyclable materials from the general waste stream, use bins provided.
• Clean up spills appropriately and notify your Supervisor.

Knowledge Skills and Abilities, Key Responsibilities:

1 – Identify Gaps hindering optimal Retail Site performance (including service and ‘people’) in assigned territory in order to profitably deliver Puma’s Customer Commitment and Profitability Goals

2 – Motivate, Coach and Develop Retailers in order to maximize sales potential and protect Puma’s interests

3 – Participate in attraction and selection of the right Retailers

4 – Through coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated

5 – Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counselling to underperforming sites)

6 – Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans

7 – Ensure Retailers implement all areas of service excellence and ensure compliance with the Site Operations/HSSE standards, contracts and manuals

8 – Manage and maintain Retail Master Plan within Territory through Retailer assessment and involvement with recruitment processes



  • University degree, preferably in Marketing, Business Administration, Finance, Statistics and Engineering.


  • 5 years minimum of experience in the Oil Industry, including Retail and/or Property/Development.


  • Strong negotiation and influencing skills.
  • Demonstrate advanced analytical and logical thinking.
  • Well-developed interpersonal, verbal and written communication skills.
  • Ability to deliver quality presentations to internal and external stakeholders.
  • High level of knowledge and proficiency in computerised systems, including Microsoft Office Suite.
  • High level time management and organisational skills with the ability to manage multiple complex tasks concurrently and still deliver quality output.


  • Have a strong bias for action.
  • Proven business acumen.
  • Ability to work with limited supervision.
  • Ability to use initiative and make decisions.
  • Self-Starter
  • Planning  and Organising

Key Relationships and Department Overview:

Internal : 

  • General Manager
  • Retail Management Team
  • Business Support Management
  • Finance Department


  • Service Station owners
  • Service station Retailers
  • Service station staff
  • Government Regulatory Authorities
  • Developers
  • Property Valuers

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 10 July. 2021

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