23 May 2017

Reputable Company Job Vacancy : Front Office Manager

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  • Provide a professional, advisory and executive support service to the Director of Guest Services to assist in meeting the strategic goals of the rooms division.
  • Ensures that standard operating procedures (SOP) regarding front office operations are observed.
  • Continuously strives with the team to provide bespoke and uncompromising services.
  • Monitor and review Quality Standards for the department.
  • Implement strategies aimed at increasing room occupancy and revenue and Quality Standards.
  • Prepare relevant departmental operational and manning budget for coming year for approval.
  • Prepare management and supervisory rosters and review and approve weekly roster for Front Office
  • Attend promptly to all guest complaints and requests and resolve
  • Participate in the preparation of the Strategic Business and Operating Plans.
  • Maintain all Front Office, Guest Service records.
  • Ensure compliance with legislated health and safety requirements within the workplace.
  • Report on changes in standards and on performance against standards.
  • Complete an annual review of employee manual and operations protocols (FOE manual) and assist in continued development and refinement of this document.
  • Effectively communicate and enforce company rules and regulations.

Required Skills or Experience

  • Degree or  HND or relevant experience in a 2 -3 star hotel environment.
  • 2 years’ experience as Assistant Front Office Manager / Front Office Manager
  • Additional language preferred
  • Ability to use Microsoft package efficiently
  • Living at Dodowa or its environs is an advantage

How to Apply

Send applications and cv to: [email protected]

Please write the job position as the heading in the email.

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