24 May 2017

Reputable Bank Job Vacancy : Data Capture Executive-Call Back Officer

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Our client, one of the world’s largest financial services providers, offering banking, investment banking and investment management services to customers in over 40 countries, and employing more than 130,000 people worldwide is seeking an individual to fill it vacant position.

Job Location

Responsibilities

To deliver performance excellence through working as part of a team which undertakes a wide range of processing and servicing activities

  • Undertake required processing and servicing activity in accordance with set procedures.  Day-to-day responsibilities will include activities such as:
  • data input
  • captioning customer instructions
  • storage and retrieval of records
  • answering queries from branches
  • processing vouchers and clearing
  • other general processing tasks (e.g. statement production, status enquiries, cheque book ordering)
  • Achieve individual operational performance targets and support the achievement of team targets.
  • Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
  • Assist with the auctioning of customer enquiries received in accordance with procedures.
  • Comply with standards and other operational regulatory requirements.
  • Work closely with the team leader, supervisors and other team members as one team to deliver excellent performance.
  • Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
  • Provide cover for other team members as required.
  • Support and adopt the implementation of change initiatives.
  • Participate in local events to support local needs, develop individual and team skills and raise the Barclays profile in the local community.
  • Agree performance development objectives with the team leader.

Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development

Requirements

  • An HND or a degree from a recognised university or equivalent professional qualification.
  • Minimum of two (2) years working experience
  • Good communication skills
  • Good numeracy skills
  • Good interpersonal and relationship skills.
  • Quality conscious
  • Keyboarding / PC skills
  • Good personal organization skills
  • Team working
  • Basic problem solving
  • Passionate about Accuracy
  • Forward planning


How to Apply

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